GENERAL SALES CONDITIONS

The sale of products contained in the virtual catalogs referred to on the page www.rossomenta.it is governed by the following General Sales Conditions formulated in accordance with the regulations on contracts concluded outside of commercial premises, particularly as provided by Legislative Decree September 6, 2005, no. 206 (Consumer Code), amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on electronic commerce. By placing an order, the Customer declares to expressly and unconditionally accept these General Conditions; for this reason, the Customer undertakes to carefully review and examine them before proceeding with the purchase. www.rossomenta.it reserves the right to modify these General Conditions at its sole discretion by publishing the changes on the website. These changes will be effective from the date of publication on the site.

USE OF THE SITE

The Customer may freely access the contents of the site and e-commerce for the sole purpose of consultation or placing an order. Any other use of the contents is prohibited: all textual, video, and product content in the virtual catalog of the site, as well as images and graphics, are original, the exclusive property of www.rossomenta.it, and protected by copyright.

By placing an order, the Customer declares to be of legal age (≥ 18 years) and not to have any impediments or limitations to legal capacity. The Customer also declares that all data and personal information provided for the completion of the order are accurate and truthful, authorizing www.rossomenta.it to process them in accordance with the Privacy and Cookie Policy.

OBJECT OF THE CONTRACT

The products in the virtual catalog on www.rossomenta.it are represented and described with the highest level of detail possible; however, being digital images, they may differ from the original item. www.rossomenta.it disclaims any responsibility for the possibility that the colors of the products displayed on the site may differ slightly from the original ones.

PRICES AND CURRENCY

All selling prices of products indicated in the virtual catalog of www.rossomenta.it are expressed in Euros and include VAT. The selling prices of individual items do not include shipping costs. These are indicated and calculated at the time of the conclusion of the purchase process and will be separately indicated in the order summary. www.rossomenta.it has the right to modify its prices at any time; however, the merchandise will be invoiced based on the prices indicated on the site at the time of order creation and specified in the confirmation email sent by www.rossomenta.it to the Customer.

For deliveries outside the Italian territory, the prices of the Products published on the website are always intended as NOT including:

• any sales taxes and/or taxes;
• any duties and/or customs charges;
• any other possible tax and/or charge applicable to the delivery of the ordered products.

The Customer will be responsible for the payment of all applicable taxes and customs duties in the country of delivery of the ordered products. Any and all charges or costs related to the customs clearance of delivered products will remain the exclusive responsibility of the delivery recipient.

CONCLUSION AND EFFECTIVENESS OF THE CONTRACT

The sales contract is considered concluded when www.rossomenta.it sends the Customer an order confirmation email. The Customer is required to verify the accuracy of the data contained in the confirmation email (especially the selling price, shipping costs, delivery address, contact details), committing to promptly communicate any changes and/or corrections to www.rossomenta.it. www.rossomenta.it undertakes to ship the goods within 2 working days from the date of sending the order confirmation email to the Customer.

PAYMENT

To prevent internet fraud, payments made through the website www.rossomenta.it are managed online through the tools offered by PayPal. This company is responsible for the storage and automatic processing in a secure environment of information related to each order, including financial information. All financial information, such as credit card number, expiration date, etc., is directly managed by PayPal, ensuring the security of online transactions.

www.rossomenta.it does not have access to the credit card details and is therefore unable to archive or store them in any way.

For this reason, www.rossomenta.it delegates customer support throughout the payment process to PayPal (www.paypal.com) itself. In the event that, for any reason, the debit of the amounts due from the customer proves impossible, the sales process is canceled, and the sale is automatically resolved.

If the Customer has difficulty or does not want to use electronic payment methods, www.rossomenta.it offers the option to pay for the ordered goods on delivery with a surcharge of €5.00.

INVOICING

Inside the received package, you will find the order summary with the description of the products and the total cost. The sale of products on the internet is equivalent to mail-order sales; therefore, the provision contained in art. 2, letter oo), of Presidential Decree 21.12.1996, no. 696, which exempts the obligation to issue a receipt or fiscal receipt, applies.

If the Customer wishes to request an invoice, they can provide the necessary data (Company Name, Address, VAT Number and/or Tax Code) to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. immediately after placing the order.

SHIPMENTS AND DELIVERY TIMES

Shipping is carried out by Courier.

Upon the arrival of the goods, the Customer is requested to carefully inspect the package before signing a delivery confirmation. If the package appears to be tampered with, the Customer is requested to sign the receipt with a reservation or refuse delivery.

If, for any reason, the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package may be returned to the sender. Such shipping costs will be deducted from any refund due to the customer from www.rossomenta.it.

The order will be shipped within 2 working days from the moment of sending the order confirmation email.

For the Italian territory, barring unforeseen events or strikes, delivery will take place within 2-3 working days from the moment of shipment. In the case of shipments to special areas or islands, delivery may be delayed by 1-2 working days.

For shipments abroad, the times vary depending on the destination country and may range from 3-5 to 5-8 working days.

Once www.rossomenta.it has shipped the item within the times specified in these General Sales Conditions, it cannot be held responsible in any way for any delays due to causes not attributable to it.

Orders sent to destinations outside the European Union may be subject to import taxes that must be paid to local customs authorities. The possible taxation of the order and the amount of the duty depend on the order's value and the country of delivery. You can contact the customs authorities of the destination country for more information. www.rossomenta.it will not be responsible for any duties and taxes to be paid to the customs authorities of the destination country. Any duties and taxes must be paid by the recipient upon receipt of the package.

RIGHT OF WITHDRAWAL

In accordance with the provisions of art. 52 of the Consumer Code (Legislative Decree September 6, 2005, no. 206), the Customer has the right to withdraw from the purchase within 14 days from the date of receiving the products, without any penalty and without the obligation to specify the reason. In order to exercise the right of withdrawal, the Customer is required to communicate it to www.rossomenta.it through explicit declaration, sent by registered mail with acknowledgment of receipt, PEC, or email with confirmation of receipt, which must contain their personal information, order number, and purchase date.

In the case of exercising the right of withdrawal and with prior authorization from www.rossomenta.it, the Customer is required to return the goods within 14 days from the date on which they communicated to www.rossomenta.it their intention to withdraw from the contract, in accordance with art. 57 of Legislative Decree 206/2005. After authorizing the request, www.rossomenta.it will send the Customer a written confirmation via email with the shipping address of our warehouse.

The expenses incurred for the return of the goods are borne by the Customer, who can independently choose the carrier for the shipment. In case of loss during the return, the costs will not be refunded, so it is recommended to use a carrier that provides a shipment tracking service.

The merchandise, intact in every part and in the original packaging, must be returned complete in all its parts (including any documentation and accessory equipment). In this regard, it is specified that, always in accordance with the aforementioned art. 57 of the Consumer Code, the consumer is responsible for the decrease in the value of the goods resulting from handling them differently than necessary to establish their nature, characteristics, and functioning.

www.rossomenta.it acknowledges the right of return for purchased items, provided they are intact and unworn. Checks will be carried out on all returned products. The return of the product will not be accepted if:

• the product shows visible signs of use;
• the product is damaged due to the use of an inadequate shipping method.

Returns that have not been previously authorized will not be accepted.

Subject to the right to verify compliance with the above, www.rossomenta.it will refund the amount of the products subject to withdrawal within a maximum period of 14 days, using the same payment method chosen by the Customer at the time of purchase. In case of payment made by cash on delivery, the Customer must provide www.rossomenta.it, via email or PEC, with the bank details necessary for the refund.

In the event that the customer receives defective goods or there are errors in shipments attributable to www.rossomenta.it, it reserves the right to request photographic evidence before authorizing the return and covering the shipping costs for the return of the goods to its premises.

Finally, if the Customer, instead of a refund, prefers to opt for the replacement of the ordered product, following verification of the availability in the warehouse of the desired item, it will be possible to proceed with the exchange.

APPLICABLE LAW AND COMPETENT COURT

These General Sales Conditions are subject to Italian law.

Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the court of the place of residence or domicile of the customer, if located within the territory of the State.

General sales conditions updated on 07/01/2024.

Privacy Policy

In compliance with the obligations set out in Art. 10 of Directive No. 95/46/EC, Directive 2002/58/EC, as updated by Directive 2009/136/EC, Article 13 of Legislative Decree No. 196 of June 30, 2003, and the general provision (web doc. No. 3118884) issued by the Italian Data Protection Authority, published in the Official Gazette No. 126 of June 3, 2014, decision No. 229 of May 8, 2014, regarding Cookies, we provide information on these matters.

I. WHAT ARE COOKIES

Cookies are small text files installed on users' devices for internet browsing. Specifically, websites visited send cookies to browsers, which store them and then resend them to the same websites upon the user's subsequent visits.

During internet browsing, users may also receive cookies from different sites or web servers on their devices (so-called "third-party cookies"). This occurs due to the existence, on websites, of elements such as images, maps, sounds, specific links to web pages of other domains (referring to servers different from the one where the requested page is located).

Cookies are generally used, based on their specific types, to store user data, such as preferences, authentication information, session tracking, etc. They generally make the browsing experience more intuitive and pleasant – for example, by remembering entered preferences and avoiding the need to re-enter the same information (such as username/password) multiple times during the same visit. In some contexts, they even serve an essential function; for example, many operations (e.g., accessing online banking portals) would be technically more challenging and risky without cookies, which identify and maintain user identification within the session.

II. TYPES OF COOKIES

Two main categories of cookies can be identified: "technical" and "profiling."

1. Technical Cookies: These are typically installed by the website owner or manager and serve to "transmit a communication over an electronic communications network or, as strictly necessary, to the provider of an information society service explicitly requested by the subscriber or user to provide that service" (cf. Article 122, paragraph 1, of the Privacy Code). Technical cookies can be further divided into:
   • Navigation or Session Cookies: Ensure the security and efficiency of website navigation, allowing, for example, the completion of a purchase or authentication to access restricted areas. Since they are not stored on the user's device and are automatically disabled when the browser is closed, they do not allow the acquisition of the user's identifiable personal data.
   • Analytics Cookies: Used to collect information, in aggregate form, about the number of users and how they use the site, through anonymous analysis providing valuable insights to improve the site's quality. They can also be installed by third parties (e.g., Google Analytics), but in such cases, they are assimilated to profiling cookies, as indicated by the Privacy Authority.
   • Functionality Cookies: Allow users to navigate based on selected criteria (e.g., language, or selected products for purchase) to improve the service provided. They are assimilated to technical cookies when used directly by the site manager to collect, in aggregate form, information about the number of users and how they visit the site.

The installation of technical cookies does not require the prior consent of users, although the obligation to provide information under Article 13 of Legislative Decree No. 196/2003 ("Privacy Code") remains in force, according to the methods deemed most suitable by the site manager.

2. Profiling Cookies: Aim to create user profiles and are used to send advertising messages in line with the preferences expressed by the user during internet browsing. These cookies, particularly invasive in the user's privacy, are subject to specific regulation by European and Italian laws, which require users to be adequately informed about their use and provide them with the opportunity to freely express their consent (if any) to their use. Article 122 of the Privacy Code refers to them, stating that "the storage of information in the terminal device of a contractor or user or access to information already stored is permitted only on condition that the contractor or user has expressed his consent after being informed with the simplified methods referred to in Article 13, paragraph 3" (Article 122, paragraph 1, of the Privacy Code).

III. TYPES OF COOKIES USED ON OUR WEBSITE

Our website uses technical cookies, for which users' consent is not required, solely for the purpose of ensuring normal browsing and use of the website. Additionally, measuring or analytical cookies are used to collect information anonymously about the use of the site, providing both a statistical analysis of the pages viewed and user behavior.

The site also uses some external features or contains some external links to improve integration with commonly used third-party sites (e.g., Facebook, Google, Linkedin, etc.). These features and links may result in the use of third-party cookies, for which specific privacy information is provided on the respective reference websites.

• Third-party Analytical/Tracking Cookies: The site uses the Google Analytics service provided by Google, Inc. for generating statistics on the use of the site. Google Analytics uses cookies (not third-party cookies) that do not store personal data. The information obtained from the cookies about the use of the website by users (including anonymized IP addresses) will be transmitted from the user's browser to Google, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, and stored on the company's servers. Below are the cookies used by Google Analytics:

  Cookie Name	Duration
  __utma	2 years
  __utmb	30 minutes
  __utmc	Session
  __utmt	10 minutes
  __utmz	6 months
  _ga	2 years
  _gat	10 minutes

  By using the site, you consent to Google processing your data for the purposes and methods outlined above.

  According to the current terms of service, Google will use this information as an independent data controller to track and examine the use of the website, compile reports on website activity for website operators, and provide other services related to website activity, connection methods (mobile, PC, browser used, etc.), and methods of searching and reaching website pages. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google's behalf. Google will not associate IP addresses with any other data held by Google.

  To view Google's privacy policy regarding the Google Analytics service, please visit http://www.google.com/intl/en/analytics/privacyoverview.html.

  For information on Google's privacy regulations, please visit http://www.google.com/intl/it/privacy/privacy-policy.html.

  Tracking cookies can be disabled without any consequence on site navigation. To disable them, see the next section "How to Disable Our Cookies (Opt-Out)."

The site also installs the Facebook Pixel cookie, which monitors conversions occurring on the website as a result of advertisements running on Facebook. For example, if you want to monitor sign-ups for a particular campaign advertised on Facebook, the cookie communicates to Facebook each time a user joins a specific campaign on the site. Facebook compares the conversion event with the group of people who were shown the ad or clicked on it, to provide the site owner with information that helps understand the return on investment for their advertising spend. For more information, see Facebook Pixel's privacy policy cookie: https://www.facebook.com/help/cookies/.

IV. HOW TO DISABLE OUR COOKIES

It is possible to disable cookies using the banner for cookie management, available at the bottom of the screen on the first access to the site or later, by clicking on the "cookie settings" button. Technical cookies cannot be disabled. You can change your cookie choices at any time by clicking the "cookie settings" button or using the options provided by your browser.

PRIVACY POLICY

INFORMATION PROVIDED ACCORDING TO ARTICLES 13-14 OF GDPR (GENERAL DATA PROTECTION REGULATION) 2016/679

Last updated 13/06/2018

In accordance with the specified regulations, the processing of personal data will be guided by the principles of fairness, lawfulness, transparency, and the protection of your privacy and rights.

According to GDPR, our website manages user data in compliance with the current regulations; therefore, we provide you with the following information:

This information does not apply to other websites that may be consulted through links on the owner's domain websites, which is in no way responsible for third-party websites.

CATEGORIES OF DATA The data controller, as indicated below, will process your personal data, including:

Automatically collected data. The computer systems and dedicated applications for the functioning of this website, in their normal operation, collect certain data (whose transmission is implicit in the use of Internet communication protocols) potentially associated with identifiable users. Among the collected data are IP addresses and domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters concerning the operating system, browser, and computer environment used by the user. This data is processed, for the strictly necessary time, solely for the purpose of obtaining anonymous statistical information about the use of the site and to check its regular operation. The provision of such data is mandatory as it is directly related to the web browsing experience.

Voluntarily provided by the user. The voluntary and explicit sending of emails to the addresses indicated in the various access channels of this website does not imply the need for consent. The eventual completion of specifically prepared forms involves the subsequent acquisition of the sender/user's address and data, necessary to respond to the requests made and/or provide the requested service. The voluntary sending of emails to our email addresses by you does not require further information or requests for consent; therefore, the user's data should be considered acquired and, therefore, processed in full compliance with the current regulations. Conversely, specific summary information will be reported or displayed on the pages of the site prepared for particular request services (forms). The user must explicitly consent to the use of the data entered in these forms to send the request.

Cookies. The use of so-called technical cookies is limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow secure and efficient browsing of the site. The session cookies used on this site avoid the use of other potentially prejudicial computer techniques for the confidentiality of user navigation and do not allow the acquisition of the user's identifiable personal data. (For more information, there is a specific cookie policy available.)

DATA PROCESSING ENTITIES DATA CONTROLLER, pursuant to articles 4 and 24 of EU Regulation 2016/679 is Sezione Aurea Advise di Silvia Prioreschi, hereinafter "www.rossomenta.it" with registered office in Via A. Farinati, 9 - 51016 Montecatini Terme (PT), VAT number 01451880478.

The data controller guarantees the security, confidentiality, and protection of the data in its possession at every stage of the data processing process.

LAWFUL PURPOSE OF PROCESSING AND LEGAL BASIS The processing of your data is based on your consent. Personal data provided will be processed in compliance with the conditions of lawfulness pursuant to art. 6 EU Regulation 2016/679 for the following purposes:

a) Data processing management related to (art. 6 lett. b)):

• browsing on this website;
• possible completion of data collection forms for sending information requests to the data controller;
• fulfillment of contractual, legal obligations, and administrative-accounting purposes. For the application of the provisions on the protection of personal data, the processing carried out for administrative-accounting purposes includes activities related to the organization, administration, finance, and accounting, regardless of the nature of the data processed.

RECIPIENTS OR CATEGORIES OF DATA RECIPIENTS The provided personal data may be communicated to recipients, appointed pursuant to art. 28 of EU Regulation 2016/679, who will process the data as data processors and/or as individuals acting under the authority of the data controller and the data processor, in order to comply with contracts or related purposes. Precisely, the data may be communicated to recipients belonging to the following categories:

• Subjects providing services for the management of the information system and communication networks of the Data Controller, (including email);
• Studies or companies in the context of assistance and consultancy relationships;
• Competent authorities for compliance with legal obligations and/or provisions of public authorities, upon request;
• In case of administrative-accounting purposes, the data may be transmitted to commercial information companies for the assessment of solvency and payment habits and/or to subjects for debt collection purposes;
• Subjects belonging to the distribution network;
• Service and logistics companies that carry out support activities for the commercial office.

Entities belonging to the aforementioned categories perform the function of data processors, or operate autonomously as distinct data controllers.

The list of designated data processors is constantly updated and available at the registered office of the Data Controller.

DATA TRANSFER TO A THIRD COUNTRY AND/OR AN INTERNATIONAL ORGANIZATION Personal data provided will not be transferred abroad, either inside or outside the European Union.

DATA RETENTION PERIOD OR CRITERIA The processing will be carried out in an automated and/or manual form, with methods and tools aimed at ensuring the maximum security and confidentiality, by subjects specifically appointed for this purpose.

In compliance with the provisions of art. 5 paragraph 1 lett. e) of EU Regulation 2016/679, the personal data collected will be stored in a form that allows the identification of data subjects for a period of time not exceeding the achievement of the purposes for which the personal data are processed. The user can always request the interruption of the Processing or access to their personal data, correction, deletion, limitation of processing. The timing is determined based on criteria that the data subject can obtain information by writing to This email address is being protected from spambots. You need JavaScript enabled to view it..

SECURITY AND TRANSFER OF PERSONAL DATA The transfer, storage, and processing of user data collected through the Site are ensured through suitable technical measures.

User data is collected, stored, and kept on a secure server protected by an SSL certificate.

PRIVACY OF MINORS Our website is directed at a general audience and does not offer services aimed at children. If the person providing the data is under 16 years old, such processing is lawful only to the extent that the consent is given or authorized by the holder of parental responsibility for whom the identification data and copies of the identification documents are acquired.

INFORMATION ABOUT THIS PRIVACY POLICY The Data Controller is responsible for this PRIVACY POLICY.

NATURE OF PROVIDING AND REFUSAL Apart from what is specified for navigation data, the user is free to provide personal data in dedicated areas on the site.

The provision of personal data for the purposes specified in point a) of this information document is necessary to complete specific functionalities and use the services offered by the Data Controller, such as receiving feedback on the information request submitted. The failure to provide personal data may result in the inability to obtain the requested service or to use the services offered by the site. The provision of the requested data is necessary and mandatory for the validity of the contract that formalizes and regulates the relationship for the provision of the requested services. Failure to provide or incorrectly communicate this data, as well as the failure to communicate changes to the data in question, could prevent the conclusion of the contract itself and/or could make it impossible to precisely fulfill legal obligations, as well as those arising from any ongoing contract. The same data could be used for direct marketing purposes or for sending greetings on festive occasions.

CONSENT STATEMENT Regarding the provision of data for the fulfillment of contractual obligations, a written expression of consent is not required; by express legal provision, it is a necessary and sufficient condition for the customer to be duly informed.

AUTOMATED DECISION-MAKING PROCESSES The Data Controller does not carry out processing consisting of automated decision-making processes.

THIRD-PARTY WEBSITES AND OTHER SITES OWNED BY THE CONTROLLER It is hereby noted that, if the Site contains links that refer to third-party websites, the Data Controller cannot exercise any control over the content of such websites nor has any access to the personal data of the users visiting them.

The owners of these websites will remain the sole and exclusive owners and controllers of the processing of the personal data of their users, with the Controller being unrelated to such activities and any related responsibility, prejudice, or costs resulting from their non-completion or incorrect completion.

The Site may also contain links to other sites owned by the Data Controller.

Therefore, it is advisable to carefully read the respective privacy policies and terms of use of such websites before providing or consenting to the processing of personal data.

RIGHTS OF THE INTERESTED PARTIES You may assert your rights as expressed in articles 15, 16, 17, 18, 19, 20, 21, 22 of EU Regulation 2016/679, by contacting the Data Controller, writing to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it. or to the address of the registered office.

You have the right, at any time, to request access to your personal data from the Data Controller, correction, deletion, and limitation of processing.

Furthermore, you have the right to object, at any time, to the processing of your data (including automated processing, e.g., profiling) and to the portability of your data.

Without prejudice to any other administrative and judicial remedy, if you believe that the processing of data concerning you violates what is provided by EU Regulation 2016/679, under art. 15 letter f) of the aforementioned EU Regulation 2016/679, you have the right to lodge a complaint with the Data Protection Supervisor and, with reference to art. 6 paragraph 1, letter a) and art. 9, paragraph 2, letter a), you have the right to withdraw your consent at any time.

You have the right to obtain confirmation of the existence or not of your personal data and their communication in an intelligible form, including the rights referred to in Article 7 of the Privacy Code Legislative Decree 196/2003.

Any corrections or deletions or limitations of the processing made at the request of the interested party - unless this proves impossible or involves a disproportionate effort - will be communicated by the Company to each of the recipients to whom the personal data have been transmitted. The Company may communicate such recipients to the interested party if requested.

The exercise of rights is not subject to any form of constraint and is free. The Privacy Code and the Regulation can be consulted at the following links:

http://www.privacy.it/archivio/codiceprivacy.html#art7

http://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1510829288571&uri=CELEX:32016R0679

In case of a request for data portability, the Data Controller will provide you with the personal data concerning you in a structured, commonly used, and machine-readable format, from an automatic device, except for paragraphs 3 and 4 of art. 20 of EU Regulation 2016/679.