GENERAL SALES CONDITIONS
The sale of products contained in the virtual catalogs referred to on the page www.rossomenta.it is governed by the following General Sales Conditions formulated in accordance with the regulations on contracts concluded outside of commercial premises, particularly as provided by Legislative Decree September 6, 2005, no. 206 (Consumer Code), amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on electronic commerce. By placing an order, the Customer declares to expressly and unconditionally accept these General Conditions; for this reason, the Customer undertakes to carefully review and examine them before proceeding with the purchase. www.rossomenta.it reserves the right to modify these General Conditions at its sole discretion by publishing the changes on the website. These changes will be effective from the date of publication on the site.
USE OF THE SITE
The Customer may freely access the contents of the site and e-commerce for the sole purpose of consultation or placing an order. Any other use of the contents is prohibited: all textual, video, and product content in the virtual catalog of the site, as well as images and graphics, are original, the exclusive property of www.rossomenta.it, and protected by copyright.
By placing an order, the Customer declares to be of legal age (≥ 18 years) and not to have any impediments or limitations to legal capacity. The Customer also declares that all data and personal information provided for the completion of the order are accurate and truthful, authorizing www.rossomenta.it to process them in accordance with the Privacy and Cookie Policy.
OBJECT OF THE CONTRACT
The products in the virtual catalog on www.rossomenta.it are represented and described with the highest level of detail possible; however, being digital images, they may differ from the original item. www.rossomenta.it disclaims any responsibility for the possibility that the colors of the products displayed on the site may differ slightly from the original ones.
PRICES AND CURRENCY
All selling prices of products indicated in the virtual catalog of www.rossomenta.it are expressed in Euros and include VAT. The selling prices of individual items do not include shipping costs. These are indicated and calculated at the time of the conclusion of the purchase process and will be separately indicated in the order summary. www.rossomenta.it has the right to modify its prices at any time; however, the merchandise will be invoiced based on the prices indicated on the site at the time of order creation and specified in the confirmation email sent by www.rossomenta.it to the Customer.
For deliveries outside the Italian territory, the prices of the Products published on the website are always intended as NOT including:
- any sales taxes and/or taxes;
- any duties and/or customs charges;
- any other possible tax and/or charge applicable to the delivery of the ordered products.
The Customer will be responsible for the payment of all applicable taxes and customs duties in the country of delivery of the ordered products. Any and all charges or costs related to the customs clearance of delivered products will remain the exclusive responsibility of the delivery recipient.
CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is considered concluded when www.rossomenta.it sends the Customer an order confirmation email. The Customer is required to verify the accuracy of the data contained in the confirmation email (especially the selling price, shipping costs, delivery address, contact details), committing to promptly communicate any changes and/or corrections to www.rossomenta.it. www.rossomenta.it undertakes to ship the goods within 2 working days from the date of sending the order confirmation email to the Customer.
PAYMENT
To prevent internet fraud, payments made through the website www.rossomenta.it are managed online through the tools offered by PayPal. This company is responsible for the storage and automatic processing in a secure environment of information related to each order, including financial information. All financial information, such as credit card number, expiration date, etc., is directly managed by PayPal, ensuring the security of online transactions.
www.rossomenta.it does not have access to the credit card details and is therefore unable to archive or store them in any way.
For this reason, www.rossomenta.it delegates customer support throughout the payment process to PayPal (www.paypal.com) itself. In the event that, for any reason, the debit of the amounts due from the customer proves impossible, the sales process is canceled, and the sale is automatically resolved.
If the Customer has difficulty or does not want to use electronic payment methods, www.rossomenta.it offers the option to pay for the ordered goods on delivery with a surcharge of €5.00.
INVOICING
Inside the received package, you will find the order summary with the description of the products and the total cost. The sale of products on the internet is equivalent to mail-order sales; therefore, the provision contained in art. 2, letter oo), of Presidential Decree 21.12.1996, no. 696, which exempts the obligation to issue a receipt or fiscal receipt, applies.
If the Customer wishes to request an invoice, they can provide the necessary data (Company Name, Address, VAT Number and/or Tax Code) to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. immediately after placing the order.
SHIPMENTS AND DELIVERY TIMES
Shipping is carried out by Courier.
Upon the arrival of the goods, the Customer is requested to carefully inspect the package before signing a delivery confirmation. If the package appears to be tampered with, the Customer is requested to sign the receipt with a reservation or refuse delivery.
If, for any reason, the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package may be returned to the sender. Such shipping costs will be deducted from any refund due to the customer from www.rossomenta.it.
The order will be shipped within 2 working days from the moment of sending the order confirmation email.
For the Italian territory, barring unforeseen events or strikes, delivery will take place within 2-3 working days from the moment of shipment. In the case of shipments to special areas or islands, delivery may be delayed by 1-2 working days.
For shipments abroad, the times vary depending on the destination country and may range from 3-5 to 5-8 working days.
Once www.rossomenta.it has shipped the item within the times specified in these General Sales Conditions, it cannot be held responsible in any way for any delays due to causes not attributable to it.
Orders sent to destinations outside the European Union may be subject to import taxes that must be paid to local customs authorities. The possible taxation of the order and the amount of the duty depend on the order's value and the country of delivery. You can contact the customs authorities of the destination country for more information. www.rossomenta.it will not be responsible for any duties and taxes to be paid to the customs authorities of the destination country. Any duties and taxes must be paid by the recipient upon receipt of the package.
RIGHT OF WITHDRAWAL
In accordance with the provisions of art. 52 of the Consumer Code (Legislative Decree September 6, 2005, no. 206), the Customer has the right to withdraw from the purchase within 14 days from the date of receiving the products, without any penalty and without the obligation to specify the reason. In order to exercise the right of withdrawal, the Customer is required to communicate it to www.rossomenta.it through explicit declaration, sent by registered mail with acknowledgment of receipt, PEC, or email with confirmation of receipt, which must contain their personal information, order number, and purchase date.
In the case of exercising the right of withdrawal and with prior authorization from www.rossomenta.it, the Customer is required to return the goods within 14 days from the date on which they communicated to www.rossomenta.it their intention to withdraw from the contract, in accordance with art. 57 of Legislative Decree 206/2005. After authorizing the request, www.rossomenta.it will send the Customer a written confirmation via email with the shipping address of our warehouse.
The expenses incurred for the return of the goods are borne by the Customer, who can independently choose the carrier for the shipment. In case of loss during the return, the costs will not be refunded, so it is recommended to use a carrier that provides a shipment tracking service.
The merchandise, intact in every part and in the original packaging, must be returned complete in all its parts (including any documentation and accessory equipment). In this regard, it is specified that, always in accordance with the aforementioned art. 57 of the Consumer Code, the consumer is responsible for the decrease in the value of the goods resulting from handling them differently than necessary to establish their nature, characteristics, and functioning.
www.rossomenta.it acknowledges the right of return for purchased items, provided they are intact and unworn. Checks will be carried out on all returned products. The return of the product will not be accepted if:
- the product shows visible signs of use;
- the product is damaged due to the use of an inadequate shipping method.
Returns that have not been previously authorized will not be accepted.
Subject to the right to verify compliance with the above, www.rossomenta.it will refund the amount of the products subject to withdrawal within a maximum period of 14 days, using the same payment method chosen by the Customer at the time of purchase. In case of payment made by cash on delivery, the Customer must provide www.rossomenta.it, via email or PEC, with the bank details necessary for the refund.
In the event that the customer receives defective goods or there are errors in shipments attributable to www.rossomenta.it, it reserves the right to request photographic evidence before authorizing the return and covering the shipping costs for the return of the goods to its premises.
Finally, if the Customer, instead of a refund, prefers to opt for the replacement of the ordered product, following verification of the availability in the warehouse of the desired item, it will be possible to proceed with the exchange.
APPLICABLE LAW AND COMPETENT COURT
These General Sales Conditions are subject to Italian law.
Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the court of the place of residence or domicile of the customer, if located within the territory of the State.
General sales conditions updated on 07/01/2024.
